FAQ

How can I track my order?

For tracking on all orders, we will email you your USPS Tracking Number.  Please allow 5 business days for this "track" link to appear. If you're unable to get tracking information after 5 business days, please contact us.

Can I return/exchange my purchase?

We apologize that your item(s) did not work out. We accept returns/exchanges within 30 days. To complete a return, please contact us.

I don’t live near any of the STTY Brand Pop-up locations, how can I purchase merchandise?

For any pop-up exclusive purchases, please contact us directly. All items are subject to availability.

I just placed an order, can I cancel it?

Unfortunately, we are unable to cancel an order once it has been submitted, as we cannot disrupt the workflow process fulfilled by our team.

Any other questions?

If you have any other questions, just hit us up. We’re here to help.